Telehealth Consultations

Book a Telehealth consultation NOW by contacting us

Contact Jubilee on (02) 9540 9400 or via email office@jubileesportsphysio.com.au. Appointments can be flexible and outside normal trading hours

At Jubilee our doors are still open for business, but if you can’t come to us, we can come to you through Telehealth, Jubilee’s new “Virtual Physio” service. This will allow all clients to continue treatment with their physiotherapist of choice, and stay on the road to recovery.

Even before the impact of COVID-19, there has been a growing consumer demand for access to video consultation services provided by physiotherapists. There is now evidence that shows video consultations are cost effective, safe and well-received by patients – especially by those living in rural and remote areas, or who have other forms of access issues due to age or disability.

Unfortunately, not all private health insurers provide a rebate for physiotherapy services currently delivered via video consultation, but this is likely to change with growing pressure especially in response to COVID-19.

Our Telehealth consultations will deliver the same exceptional level of care as our in-clinic service offerings, where our experienced team of physiotherapists assess your condition and develop a tailored treatment plan designed to get you moving.

Given the impact the COVID-19 virus is having on people, we are offering a discounted fee schedule for Telehealth consultations to ensure our clients don’t fall behind in their treatments and rehabilitation progress.

To schedule a Telehealth consultation with one of our physiotherapists, contact Jubilee by phone or email our office at office@jubileesportsphysio.com.au.

Telehealth FAQs

In our experience, we can successfully treat most conditions using Telehealth physiotherapy. Conditions include musculoskeletal, post-operative, educational and exercise-based rehabilitation programs.

There is also a significant quantity of physiotherapy research comparing face-to-face versus Telehealth, which indicates that Telehealth outcomes are comparable or, in some cases, more effective.

We will email you a pre-appointment checklist to complete and send back to us. Your physiotherapist will review information to confirm your suitability to a Telehealth physiotherapy consultation.

You will then be contacted by our friendly staff to complete payment conveniently over the phone.

Once payment is completed you will receive an email confirming your appointment details, including a secure link for your Telehealth consultation.

Jubilee will email you a secure log-in link to access your appointment.

Please dress so that you can comfortably exercise and your physiotherapist can see the injury region. Back pain, for example, is best treated wearing a shirt and shorts combination. Shorts for legs. Sleeveless shirts for the upper limb.

Please set up your laptop or computer on a sturdy level surface, ideally with the camera at eye height so we can talk to you initially. A reasonably well-lit room works well. Plus, if you have an area where you could stand or even lie down if needed to do some movements or exercise, that would be ideal.

Yes. But, in our experience, a laptop that isn’t handheld works best.

Not all private health insurers provide a rebate for physiotherapy services currently delivered via video consultation, but this is likely to change with growing pressure especially in response to COVID-19.

Currently, most insurance companies or government departments such as DVA, Medicare and Workcover do not offer coverage for TeleHealth. However, with the increase in TeleHealth during the COVID-19 epidemic, this space is changing rapidly.

As with in-clinic appointments, your physiotherapist may or may not recommend a follow-up consultation dependent on your injury or condition. The purpose of a review consultation includes the evaluation of the effectiveness of the prescribed exercises and advice from the previous consultation. Your review consultation will include a re-assessment of your key signs and symptoms, modification or exercise progression, and resetting of your treatment goals going forwards.