Terms and Conditions

Our aim at Jubilee Sports Physiotherapy is to deliver the highest level of expert care and service to our patients. The following Terms and Conditions are there to help you understand how we operate our practice. Please do not hesitate to ask if you seek further clarification or if you have any questions about our services.

By commencing treatment, you are deemed to have acknowledged and have agreed to be bound by these Terms & Conditions.

REFERRALS

Private fee-paying patients can access our services without a referral. If a referral has been provided (eg. general practitioner, sports physician, orthopaedic surgeon), please ensure this is provided to the treating physiotherapist.

Clients who are eligible for Compulsory Third Party (CTP) or Workcover funding must provide a medical referral for physiotherapy treatment, as part of their claims process. A claim must be approved by the insurance company to seek reimbursement from them directly. Until a claim is accepted the patient remains responsible for all fees.

At your initial consultation, please present the following:

  • Physiotherapy referral from your medical office
  • Employer’s name and contact details
  • Your employer’s insurance company name
  • Your insurance claim number (if it has been provided)

BILLING AND ACCOUNTS

It is expected that all fees are paid at the time of consultation. We accept cash, EFTPOS and Visa/Mastercard payments.

If you have private health insurance, please bring your membership card to enable an immediate rebate (via HICAPS) for your convenience.

NON-ATTENDANCE AND CANCELLATION

We reserve the right to charge a cancellation fee if you fail to attend an appointment without giving prior notice. In the case of cancellation within 24 hours of an appointment we reserve the right to charge 50% of the treatment cost. Please note that insurance companies may not pay these cancellation charges and you will therefore be invoiced directly.

I understand that if I am late to my appointment, I may only receive treatment up until my scheduled appointment time, unless the physiotherapist determines there is insufficient time to conduct adequate assessment and/or treatment.

CONFIDENTIALITY AND PRIVACY

Jubilee Sports Physiotherapy is concerned with the privacy and safety of our clients. We are committed to collecting and handling personal information lawfully and fairly and to taking all reasonable steps to protect and safeguard your personal information. We do not share any personal information with any third parties.

We may track where you go or what you read in our website to allow us to improve the content and functionality of our website for all visitors.

Where Jubilee Sports Physiotherapy uses personal information to market our services to clients and prospective clients, recipients can contact us at any time if they no longer wish to receive this marketing information.

Jubilee Sports Physiotherapy may amend this privacy policy from time to time by posting an updated version on our website. We encourage you to visit our website periodically to remain up to date.

Hi, would you like to chat with one of our physios?

Please provide your contact details and one of our experienced physiotherapists will give you a free, no obligation call to assist you with your query. 

m mooney
m mooney
04:59 09 Jul 24
Julie Dimevski
Julie Dimevski
08:04 26 Jun 24
Kieran and the team have provided great customer service during my daughters recovery. They show care, and are supportive. He has been open and transparent, and positive. Thanks Kieran and team.
Tim merchant
Tim merchant
06:42 23 Apr 24
Really inviting staff, always ready to help. They know what they are talking about and facilites are wonderful.
Ashley Williams
Ashley Williams
10:55 03 Apr 24
best in the business the team here are the very best at their jobs
G G
G G
16:52 05 Mar 24
I came to Jubilee Sports Physio for help on how to exersise and get fit without injuring myself constantly.During my initial consultation Michael said, I was standing wrong, sitting wrong and exersises I did were not suitable for my body.After four sessions, 15 minutes of daily exercises in between and I can go on hikes, lift weights and feel many years younger.I now have the life I want and very grateful to Jubilee Sports Physio, for their professionalism from booking, greeting and being able to do all I want physically.I highly recommend Jubilee Sports
Lara Mangelli
Lara Mangelli
08:56 18 Dec 23
I would like to express my sincere appreciation for the exceptional care provided by Michael and James for attending to my son, both before and after his shoulder reconstruction. Michael and James' combination of kindness and professionalism played an important role in helping my son navigate through what was his first significant life challenge.They both demonstrated an unwavering commitment to my son's well-being, providing not only expert physiotherapy but also a level of compassionate support that went above and beyond.Thank you Jubilee team for your outstanding commitment to patient care. It's reassuring to know that professionals like Michael and James are dedicated to not just addressing physical challenges but also fostering a supportive and empathetic environment for individuals facing health setbacks. The receptions ladies were kind and helpful too.
Judith Gifford
Judith Gifford
06:00 18 Dec 23
Over a period of 4 years my husband and I have had the expertise and professionalism of Michael Gabriel and staff at Jubilee Sports Physiotherapy Each of our ageing conditions required commitment to exercises to improve. When the conditions were clearly explained we gained confidence and understanding of realistic outcomes. We feel very fortunate for all of our treatments..and highly recommend Michael and staff.
Georgia Manos
Georgia Manos
12:08 13 Dec 23
The whole Jubilee team is fantastic. They are professional, knowledgeable and have always gotten me back playing football as quick as possible!
Jordan Figon
Jordan Figon
06:36 13 Dec 23
The team at Jubilee have been looking after me for over 15 years. Specially Michael with the help of Kieran. They have rehabbed me through 4 major surgeries as well as long standing injuries. It is because of these guys, I am able to still be involved in the game I love, stretching my career out as long as possible. In addition, my whole family is part of the Jubilee family
David Washington
David Washington
05:02 13 Dec 23
I have relied on Michael Gabriel for my physiotherapy needs for a number of years now. His professional work has allowed me to continue to chase the love I have for outdoors recreation.
Luke Payne
Luke Payne
22:05 12 Dec 23
Michael and his team are the best. So professional and knowledgeable and have kept me moving for years.
Diane sutton
Diane sutton
21:58 12 Dec 23
I have been a patient of Jubilee Sports Physio for many years, being treated for various injuries & chronic conditions. Michael’s diagnostic skills are excellent. I can highly recommend this practice for their care, proficiency & friendliness.
Nicole Simpson
Nicole Simpson
10:53 12 Dec 23
Micheal has helped over the years to heal and help with my injuries.. The entire team gives a five star help. I can’t praise them enough…Thank you so much
Judy Andrews
Judy Andrews
10:26 12 Dec 23
Michael has treated me on a number of occasions. He is very professional and very easy to talk to. He obviously knows his stuff and never fails to set you on the right path with his treatments
BERGE GABO
BERGE GABO
09:28 12 Dec 23
"I have been going to Jubilee Physiotherapy for many years.Very professional from the receptionists to the principal Physioswith lots of experience and straight to the point thatsave time and money"
Corinne Favaloro
Corinne Favaloro
04:09 02 Nov 23
I have been attending Jubilee physio, on and off, for many years.In fact three generations of my family are presently receiving treatment there. I have had several of the physiotherapist at Jubilee work on different problems and have found them all to be professional, knowledgeable and very caring in their treatment.
Nicole Di noia
Nicole Di noia
22:19 01 Nov 23
Thorough, professional and passionate team of physiotherapists.
Steve Chidgey
Steve Chidgey
02:04 04 Jul 23
The the treatment I received for injury was first class. Caring, knowledgeable and highly professional. The electronic home exercising provided to me showed me the required exercises so I was not let to a piece of papers directing me. Loved the app. This physio is the best I have used. Highly recommended.
Margaret Peace
Margaret Peace
01:29 01 Jul 23
I have attended Jubilee Physiotherapy for many years and have always had a positive experience. The staff are professional and knowledgeable. I always feel comfortable and safe in their care.My therapist, Samuel Leslie, knew exactly how to treat my new neck issue. As a result, I have made a very good recovery.
Angelina Mastoris
Angelina Mastoris
23:09 01 Mar 23
The guys at Jubilee are amazing! Been going for a couple years and each time I’ve had a great experience. Massive shout out and thanks to our team Physio Sam for helping me with my rehab and recovery. He’s helped improve my overall game and has made me stronger than before. He’s a legend. Would highly recommend, overall fantastic experience!
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Hi, would you like to chat with one of our physios?

Please provide your contact details and one of our experienced physiotherapists will give you a free, no obligation call to assist you with your query.